The era of the internet and online banking has stopped the need for people to take time out of their life and waste it by standing in lines at a bank. Banking software offers an integrated approach to a complex set of needs. Every customer has their own set of requirements, and customer needs should be met in order to call the software a success. As experts at offering real-time banking software and solutions, we at Highgate Systems want to bring to light Alpha Online, a solution that meets all your banking needs!
Alpha Online is a secure, intuitive banking solution with separate offerings for retail and corporate customers with services and features tailored to each type of portal. It delivers advanced online cash management and an extensive range of self-service banking options. Our solution covers all of your customers’ banking needs and can be adapted to meet the requirements of your financial institution. It uses modern technology to simplify banking transactions and can be seamlessly integrated with your existing core banking system to provide a modern, user-friendly interface and feature-rich solution to enhance customer experience.
A. Alpha Online Retail
Mobile banking - The mobile application is available on Android and iOS appliances with sophisticated verification methods such as facial recognition, fingerprint recognition, and OCR capabilities.
Loan repayment - It facilitates loan repayments within the bank, with the ability to use loan transfer templates and generate a loan statement.
Bill payment integration - It integrates with mobile carriers and utility companies for bill payment.
B. Alpha Online Corporate
Payroll processing - It has bulk transaction capabilities, such as payroll processing and salary distribution.
Transaction approval - It has functions to allow processing transactions based on user role.
User group/permission management - It can define and manage roles and user groups, such as administrators, users, posters, approvers and accounting.
Key features of Alpha Online
It is API-enabled to be seamlessly and effectively integrated with the existing core banking system to extend the system’s capabilities and services. Alpha Online integrates with third-party applications to facilitate SWIFT payment processing and cheque imaging for statements.
2. Account information
It provides the capability to view and manage a list of all accounts and account activity, view current balance and generate account statements.
3. Secure administration functionality
The secure administration module allows users to perform key administrative tasks such as setting up user profiles with relevant access permissions and privileges, creating and editing user accounts and the ability to securely activate or deactivate users, password management including the ability to reset passwords, set login attempts and reset security answers, setting transaction limits on different roles, and viewing logs of the customer’s transaction history.
The system facilitates transfer transactions such as recurring transfers, interbank and intrabank transfers and ACH processing. It also provides the capability to define and manage transfer templates as well as initiate international transfers using the SWIFT Transfer Request feature.
5. Bill payments
Our solution’s secure bill payment feature allows the set up of payee profiles, with the ability to define recurring or one-time payments to a defined merchant/payee.
6. User alerts
Automated email alerts can be set up to notify users during different system processes, such as user registration and password resets.
7. Message centre
It provides a user-friendly messaging system that allows customers to send queries to the bank. This feature also provides the capability to compose a message to be sent to the entire customer base. Messages can be reviewed within a message log and responded to as needed.
8. Request functionality
The system allows customers to communicate specific requests such as address change requests and full account statements.
It incorporates multiple layers of security in both solution development and system access. The system is developed using SSL encryption to ensure data security and retains an access log and session information. It utilizes two-factor authentication to access customer validation from the existing system and also integrates session expiry. Our solution meets all regulatory and compliance standards such as OFAC, World-Check, AML and FATCA.
It has a built-in reporting functionality via a Customer Dashboard to provide reports on user information, accounts and transactions.
11. Additional support
It also offers additional tools to support and enhance the user experience like currency exchange calculator, currency exchange rate display, documentation, location marker via Google maps, and dedicated point-of-contact and support.
New upcoming features
We are also hoping to add more features to make the interface even more consumer-friendly. We are looking into adding things like a live chat between customer and bank, onboarding of new products, cheque deposits, email transfers, dashboards for customer onboarding details to facilitate real-time decision making.
If you are looking for real-time banking software and solutions, then reach out to us at Highgate Systems. With solutions for commercial banks, credit unions, development banks and other lending and financial institutions, we deliver tried and tested applications on time and on budget. With front, middle and back-office connected, your financial institution becomes a profitable and consumer-focused business. For over thirty years, we have been providing banking and lending solutions and have satisfied clients at every corner of the planet who will tell you that selecting us was an excellent choice and a significant investment that paid for itself many times over. Please click here to learn more or get in touch with us by clicking here.